Every company already has a brain. Too bad it's scattered everywhere.
Every company already has a brain, but it is scattered across emails, PDFs, and people's heads. Here is how to gather it and introduce it to AI.
A few weeks ago, an entrepreneur from Lugano showed me how he uses ChatGPT.
He would open the chat, write his question, and then spend five minutes re-explaining what the company does, who it sells to, and what tone it uses with customers. Every single time, from scratch. "It's good," he told me, "but it never remembers anything about me."
He was right. And the problem isn't his. It’s a problem shared by almost all Ticino SMEs just starting out with artificial intelligence.
Claude, ChatGPT, Gemini, and the others don't know the company they are talking to. They don't know what it sells, to which customers, or through which processes. They treat it like any other company. Consequently, the answers are generic, textbook-style, good for everyone and useful to no one.
Yet that knowledge already exists. It’s all there, but scattered. Some of it lives in emails. Some in PDF quotes. Some in WhatsApp messages between employees.
And the most important part is in the heads of those who have been working at the company for twenty years. Every company already has a brain. It is distributed, and no one has ever put it in writing.
This is where an interesting Swiss-made idea comes into play: YOURCOMPANYBRAIN, at the website yourcompanybrain.ch .
The idea is simple, and that’s why it works. It involves a ninety-minute structured interview, either in person or remotely. From that conversation, two text files are born. The first describes the customers, their needs, objections, and the language they use. The second describes the company's identity: products, services, processes, tone of voice, and rules. Additionally, a manual explains how to upload them.
At that point, the game changes. You "feed" those two files into Claude or ChatGPT, and the artificial intelligence stops guessing. It knows the company. It responds in seconds, using the right words, regarding real processes. No more textbook answers. Tailor-made responses.
Three practical takeaways, even without buying anything.
First, the concept of the context file is valuable immediately. Just write one page about who you are, what you sell, and to whom. Paste it at the beginning of every conversation with the AI. You will see the difference from the very first response. I have been using this system for some time, and it truly is a different way of working with AI.
Second, the value isn't the file itself. It’s time. Written once, the context never needs to be rewritten (at most, it gets updated). You stop re-explaining everything from zero every morning.
Third, keep an eye on those in the office who are already using AI without rules. Many employees, especially younger ones, use it every day without corporate guidelines. A shared context file puts everyone on the same page.
Artificial intelligence doesn't know a company from the inside. Those who lead it do; they know it by heart. The point is to put it down in black and white once, instead of repeating it a thousand times. Start with a handwritten page. Then, for those who want to get serious, you know where to look.
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More info: https://yourcompanybrain.ch